Frequently Asked Questions

Frequently Asked Questions (FAQ)

Orders & Shipping

Where do you ship?

We ship worldwide! Our primary shipping regions include the UK, Europe, and other international destinations.

How long does shipping take?

  • UK & Europe: 7-14 business days
  • International: 14-28 business days
    Shipping times may vary based on customs processing and local postal services.

Can I track my order?

Yes! Once your order has been processed, you will receive a tracking link via email. You can also track your order directly on our website.

What should I do if my order hasn’t arrived?

If your order hasn't arrived within the estimated timeframe, please check your tracking information. If there are any issues, feel free to contact our support team for assistance.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

How do I start a return?

To initiate a return, please contact our support team with your order details. We’ll guide you through the process.

Do you offer refunds?

Yes! Once we receive and inspect your returned item, we will process your refund to the original payment method.

Product Information

How does an oral irrigator work?

An oral irrigator (water flosser) uses a steady stream of water to remove plaque, food particles, and bacteria from between teeth and along the gumline. It’s an effective and gentle alternative to traditional flossing.

Is water flossing better than traditional flossing?

Water flossers can remove up to 99.9% of plaque, reaching areas that string floss might miss. They are especially beneficial for people with braces, implants, or sensitive gums.

Can I use an oral irrigator if I have braces or dental work?

Absolutely! Our D52 Portable Water Flosser is designed to clean around braces, implants, crowns, and other dental work with ease.

How often should I use my oral irrigator?

For the best results, we recommend using it once or twice a day, preferably after brushing.

Is it safe for sensitive gums?

Yes! Our oral irrigators have adjustable pressure settings, allowing you to customize the intensity to suit your comfort level.

Payments & Support

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.

How can I contact customer support?

We’re happy to help! Reach out to us via our Contact Us page, and we’ll get back to you as soon as possible.